Privacy Policy

Last updated: 16th December 2025

This Privacy Policy explains how Carleton Grange Trust (“we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you visit our website https://www.carletongrange.co.uk (the “Site”). This policy sets out our commitment to the protection of your privacy and personal data in relation to the services we provide.

UK GDPR Compliance

Carleton Grange Trust is committed to ensuring that personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We ensure that all personal data is:

• Processed lawfully, fairly, and in a transparent manner
• Collected for specified, explicit, and legitimate purposes and not further processed in a manner incompatible with those purposes
• Adequate, relevant, and limited to what is necessary
• Accurate and, where necessary, kept up to date
• Kept for no longer than is necessary
• Processed in a manner that ensures appropriate security

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

Personally identifiable information, such as your name, email address, phone number, or other information that you voluntarily give to us when you:

• Contact us through forms or email
• Subscribe to newsletters or updates

b. Automatically Collected Information

When you visit the Site, we may automatically collect certain information, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on the Site
• Referring URLs

This information does not typically identify you personally.

c. Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to:

• Improve website functionality
• Analyse usage and performance
• Remember user preferences

You can choose to disable cookies through your browser settings, though this may affect Site functionality.

2. How We Use Your Information

We use the information we collect to:

• Operate and maintain the Site
• Respond to enquiries and provide support
• Improve user experience and content
• Send administrative communications
• Send marketing communications only where you have explicitly opted in
• Comply with legal and regulatory obligations

We do not share personal data with third parties for their own marketing purposes.

3. Disclosure of Your Information

We may share your information in the following situations:

• With service providers: Third-party vendors who perform services on our behalf (for example hosting, analytics, email delivery)
• For legal reasons: If required to comply with applicable laws, regulations, or legal processes
• Business transfers: In connection with a merger, sale of assets, or acquisition

We do not sell your personal information.

4. Third-Party Websites

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing any information.

5. Data Security

We use administrative, technical and physical security measures to help protect your personal information. No method of transmission over the Internet or electronic storage is 100% secure and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

7. Your Privacy Rights (UK GDPR)

Under the UK GDPR, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used
• The right of access to the personal data we hold about you
• The right to rectification of inaccurate or incomplete data
• The right to erasure (“the right to be forgotten”)
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent at any time (where processing is based on consent)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

• Website: ico.org.uk

To exercise any of your rights, please contact us using the details below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be indicated by an updated “Last updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.

10. Contact Us

Contact: info@carletongrange.co.uk